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Warranty & Returns


All products carry a 12-month limited guarantee/warranty against latent manufacturing defaults, out of the box fault excluding normal wear and tear or negligent use.


Due to the nature of the products, passive speakers and globes cannot be guaranteed. Special arrangements will be made for goods to be collected and will usually be returned within 21 working days subject to availability of spares and nature of the fault.


Warranty will only pass if the goods have not been defaced or tampered with in any way.

Return & Exchange Policy

You are entitled to return any items purchased on our website and delivered within South Africa. Power Works will only give a store credit, exchange, or refund on any online or in-store purchases within 7 days from the date of purchase as long as the item packaging has not been damaged in any way, and the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided.

Power Works may refuse to offer a refund, exchange or credit should the product be damaged, scratched, scuffed, or worn in any way. All acceptable returns will need to be brought back to us at your own expense within 7 working days of the date of purchase.


A 15% handling fee may be charged on opened/used purchases subject to viewing.


Software products cannot be exchanged or refunded.


Power Works will levy a 5% fee on any credit card reversals done through our third-party payment gateways.


Any items meant for returns must be delivered to Power Works first before the actual refund, exchange, or credit is instituted. Returned goods must be inspected by technical staff to decide the way forward. This procedure must be completed, and it may take up to 10 working days to process depending on the circumstances around the purchase.


Power Works will always respect the rights of the consumer in all circumstances.

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